The Team

Caroline Mergen grew up in a very international environment in Luxembourg. She is fluent in German, French and English.

Always passionate by travelling and the luxury travel industry, she decided to dedicate her studies to this domain. In the early stages of her professional career, she started at Kempinski Egypt, where she gained important experiences and knowledge about the world of luxury hotel industry. 
Being highly ambitious, Caroline proceeded within the flagship of Kempinski and worked as sales executive in the famous Hotel Vier Jahreszeiten Kempinski Munich. At this stage, she discovered her passion for sales and consulting and implemented her precise, dedicated and highly-efficient work ethic, with the main focus on customer satisfaction.
Until now, her experiences and continuing education led her to become a strong communicator, a real go-to-person as well as a powerful organizer. 

Ultimately, as a sales manager for the DACH Market, Caroline’s dream of her career came true and she is keen to provide her best services to all costumers.

Patricie Popelíková has always been drawn to the world of luxury travel. Growing up in the Czech Republic, she developed a strong interest in the international hospitality industry, which led her to pursue a bachelor’s degree in Tourism & Leisure Management in Denmark and Austria.  Eager to expand her expertise in sales and marketing, she pursued a unique triple master’s degree in Global Sales & Marketing, gaining hands-on experience across countries on three continents — Vietnam, Mexico, and Austria.  Through this experience, she gained profound insights into global sales strategies, value-based selling, and service excellence.

Patricie’s professional journey across various destinations has given her a well-rounded perspective on the industry. From customer service and team management in the Turkish Riviera to working with a luxury travel agency in Prague, she has gained valuable insight into both the guest experience and the operational side of tour operators in luxury travel. She has also participated in international projects and high-profile travel fairs, further refining her expertise in the field.

Now, as part of GM Selection, she is excited to channel her passion for luxury travel into fostering meaningful relationships. She speaks Czech and English fluently and has working knowledge of Russian, focusing on selected markets within the CEE region.

The prerequisite for successful representation of the client is undoubtedly the client’s own experience. Lenka has more than 17 years of experience both on the client’s side and from an international PR agency. During her career, she had the opportunity to help key players (including Mandarin Oriental, The Oaks) in the Czech & Slovak market with major communication projects – from rebranding, through the launch of new products and services, crisis communication and designing strategies for social media.

Lenka has the experience, creativity, sense of detail and, in addition, has the perseverance to achieve real results for the client in no time. She understands the media market in depth, maintains above-standard relationships with journalists and has personal relationships and contacts in the luxury segment.